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Operational Excellence in Your Organization The Change Agent's Handbook for Transformative Initiatives

Organizations are under continued pressure to improve and innovate products and services in order to remain relevant and sustainable. In many cases, some form of “transformation” program is conceived to help achieve this aim. The transformation itself may include the deployment of systems and processes that make that organization more capable of sustaining improvements and driving future change."Change agents” often act as coaches, trainers, mentors, and facilitators to embed change. In practice, these Change Agents have to deal with resistance throughout different levels of the organization. These change agents must be able to act as flexible, multi-situational problem solvers and teachers of those problem-solving skills. Only organizations that have developed a strong problem-solving cap